Introduction
At Ramov Agency LLC (“we,” “our,” “us”), we strive to provide the highest quality digital marketing services to our clients. We understand that there may be circumstances where you might need to request a refund. This Refund Policy outlines the conditions under which refunds may be granted. By using our services, you agree to this policy.
Services and Refunds
Our services include, but are not limited to, Brand Design & Strategy, Social Media Management, Audience Analytics, SEO, Copywriting, Search Engine Marketing, Web Development, and Email Marketing. Due to the nature of these services, we have specific guidelines for when a refund may be issued.
Conditions for Refunds
Refunds may be considered under the following conditions:
- Service Not Delivered: If we fail to deliver the agreed-upon services within the specified time frame without prior notice or valid reason.
- Service Cancellation: If you cancel the service before we start working on it. A full refund may be issued if the cancellation is made within 7 days of the initial payment.
- Unsatisfactory Service: If you are not satisfied with the delivered service and can provide valid reasons for your dissatisfaction. We will work with you to resolve the issue, and if a resolution cannot be reached, a partial refund may be issued at our discretion.
Non-Refundable Conditions
Refunds will not be issued under the following conditions:
- Change of Mind: If you change your mind after the service has commenced or been delivered.
- Completed Work: If the service has been completed as per the agreed-upon terms and scope.
- Third-Party Issues: If issues arise from third-party platforms or services that are beyond our control.
Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email us at [email protected] with your name, contact details, and a detailed explanation of your refund request.
- Review Process: We will review your request and may ask for additional information or clarification.
- Decision: We will notify you of our decision within 14 business days. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer’s policies.
Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. It is your responsibility to review this policy periodically for any updates.
Contact Information
If you have any questions about this Refund Policy, please contact us at:
Ramov Agency LLC
Email: [email protected]
Thank you for choosing Ramov Agency LLC. We value your business and are committed to providing the best possible service.